We are working hard to send the refunds to the payment processor purchases made between 10th May 2017 to 15th May 2017 at MPA and MPCA. After we reply to your ticket, the finance team will send the refund within 24hrs. We target to finish this task by end of this week (28th May 2017).
Below are the number of tickets pending for our replies regarding the 10th May 2017 onwards refunds:
18th May 2017: 135
19th May 2017: 297
20th May 2017: 141
21st May 2017: 277
22nd May 2017: 173
18th May 2017: 240
19th May 2017: 151
20th May 2017: 92
21st May 2017: 100
22nd May 2017: 107
[a] Please kindly note that the refunds are for the payment processor purchases made on and after 10th May 2017 and not to the purchases made with the account balances.
[b] Our Payza account went into negative balance because of some of the reversals happened and hence Payza refunds will take some time as we need to see how this issue can be resolved.
[c] Once we have some more progress on these refunds we will work on the changes need to be done for the sites so that they will function as a non-revenue sharing Traffic Exchange and Paid-to-click (PTC) websites. This shall be fully done by end of next week (2nd June 2017). Following this will be our new products and partner programs.
[d] To generate the revenue through our future products and partner programs we need the traffic on our both sites to be alive and active and hence we urge everyone to continue surfing ads on the traffic exchange daily.
We will update you all as soon as we have some progress on our tasks.
Thanks to everyone for your good wishes and support.